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Top Customer FAQ's

  • Yes! All the TrueScience Personal Care products are specifically formulated with clean, plant-powered ingredients, free from any added parabens, silicones, phthalates, artificial colors and sulfates SLS and SLES (sodium lauryl sulfate and sodium lauryl ether sulfate).

  • No, LifeVantage does not test on animals.

  • Yes, if you purchase the Vitality Stack (packets/bottles), Activated Essentials, or the Ultimate Stack, you will receive free shipping. If you add additional products to your order when ordering these stacks, your entire order will ship for free.

  • To reset your password, please login at https://evo-lifevantage.myvoffice.com/. Under the Account Services tab is Account Information. To reset your password, click on Password. After completing this page, don’t forget to save your changes by clicking on the Save Changes button.

    If you have forgotten your password, go to your Back Office login page and click on “Click here for assistance” under the LOGIN button.

    If you have additional questions or have forgotten your account number, please don’t hesitate to contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response. You can also take advantage of our live chat feature at https://nancy.lifevantage.com/.

     

     

  • Yes, the FDA regulates both finished dietary supplement products and dietary ingredients. Dietary supplements are regulated under a different set of regulations than those covering “conventional” foods and drug products. Manufacturers and distributors of dietary supplements and dietary ingredients are prohibited from marketing products that are adulterated or misbranded. Firms are responsible for evaluating the safety and labeling of their products in order to comply with the Dietary Supplement Health and Education Act (DSHEA) and FDA regulations. The FDA closely monitors the marketplace for illegal products (products that may be unsafe or make misleading claims) in a variety of ways, including inspections of dietary supplement manufacturers and distributors, dietary supplement websites, consumer complaints, and occasional laboratory analyses of products.

     

  • It is the production of ATP.

  • Adenosine triphosphate (ATP) is the major energy currency of the cell. In other words, ATP is the form of energy used by your cells.

  • Mitochondrial biogenesis is the process by which new mitochondria are formed in the cell. Mitochondrial biogenesis is activated by numerous different signals during times of cellular stress or in response to environmental stimuli such as exercise.

  • Nutrigenomics is the study of how nutrition and naturally occurring compounds affect our genes and how they are expressed.

  • • Withania somnifera (Ashwagandha) root extract (sourced from India)
    • Camellia sinensis (Green Tea) leaf extract (sourced from China)
    • Silybum marianum (Milk Thistle) seed extract (sourced from China)
    • Bacopa monnieri (Bacopa) whole plant extract (sourced from India)
    • Curcuma longa (Turmeric) root extract (sourced from India)

  • DiCalcium Phosphate and Calcium Carbonate (listed as “Calcium” in the Supplement Panel), Microcrystalline Cellulose, Croscarmellose Sodium, Silica, Modified Cellulose, Stearic Acid, Magnesium Stearate, Maltodextrin, Medium Chain Triglycerides. The “Other Ingredients” in Protandim Nrf2 Synergizer serve as binding and processing aids during the production of the tablet.

     

  • Yes, we meet or exceed cGMPs for Dietary Supplements. LifeVantage establishes the safety and purity of all its ingredients through independent laboratory testing, auditing and third party certifications. We have one of the most comprehensive quality systems in the industry, and many other companies now request the same quality standards that LifeVantage requires of our manufacturers and suppliers.

  • Wellmune® is an ingredient clinically proven to naturally support immune response and protect against physical and lifestyle stress. This healthy yeast beta glucan supports year-round energy and health. It boosts your immune system without overstimulating it — ensuring you don’t add unnecessary stress to your system.

  • This patented, controlled-release technology delivers naturally derived probiotics deep into your gastrointestinal tract. It releases healthy bacteria over a 10-12 hour period while ProBio makes the journey through your digestive tract. This ensures that your probiotics get to your small and large intestine — where they’re needed most.

  • This is an industry term that stands for “colony-forming units” and measures the number of healthy live bacteria present in a product.

  • To change the name on your account to a business name, please fill out the Name Change Request Form, the Amended Distributor Form, and the Business Entity Form. These forms can be found in your eVO under the Communications tab, Library. Business documents are also required to verify ownership. Articles of Incorporation, Articles of Organization, Annual Report, etc… are all acceptable forms of business documentation. Business letterhead, cards, or marketing materials are not accepted as business documents. Forward all completed forms and business documentation together to compliance@lifevantage.com.

    To change the name of your account from a business name to your personal name, please fill out the same forms mentioned above and include formal documents to verify your legal name. Court documents, tax documents, or a passport are acceptable forms of a formal document. A Drivers License is not accepted as formal documentation. Forward all completed forms and formal documentation together to compliance@lifevantage.com.

    To change the name of your account from a business name to another business name, please fill out the same forms mentioned above. In addition, fill out a Business Entity Form for BOTH businesses. Include appropriate business documentation and forward together with all completed forms to compliance@lifevantage.com.

    A $25 fee will be charged to change the name on your account.

    If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Sinetrol® is a weight management blend — formulated from natural Mediterranean citrus. It uses sweet orange, blood orange and grapefruit extracts and their bioactive polyphenols to stimulate lipolysis. Sinetrol® is backed by published peer-reviewed studies. The studies demonstrate a reduction in body fat and in waist and hip size. The activity of Sinetrol is enhanced with natural caffeine from guarana. Visit fytexia.com to learn more about Sinetrol®.

  • PreticX® is a researched backed ingredient that has been proven to significantly modify gut microbiota, helping to grow more species of good gut bacteria and support a healthy microbiome.*

  • The human microbiome is composed of microbes that reside in and on our bodies. These microbes have potential to impact our bodies both positively and negatively. They contribute metabolic functions, protect against pathogens, and can educate the immune system. There are a few things that can affect our gut microbiome throughout our life, including physical environment, long-term diet and daily supplements, stress, and usage of antibiotics.

  • The National Animal Supplement Council (NASC) is a trade association dedicated to protecting and enhancing the health of companion animals. Members (Purina, Hartz Mountain and others) are committed to the highest standards of quality for animal supplements and follow the guidelines that FDA has established for human supplements.

  • Yes, 4 grams per packet.

     

  • This can be done in your eVO under the Account Services tab. Under the Website portion, find My Referral Site Admin. There you can edit your business site which includes your contact information. Make sure to save your changes by clicking on the blue Save Changes button at the bottom of the page. Your replicated site will show your name, phone number, and email address.

    If you have additional questions about your replicated website, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

     

  • Yes. You can change the name of your replicated website in your eVO under the Account Services tab. Under the Website portion, find My Referral Site Admin. There you can edit your business site name. Your replicated site will be shown as www.uniquename.lifevantage.com.

    If you have additional questions about your replicated website, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • When you log into your eVO for the first time, there will be a pop up window that appears so you can set yourself up to receive corporate communications.

    If you would like to make changes to your current email settings, go into your eVO and look for the  Communications tab at the top of the page. Hover over it and click on Notifications that appears in a drop down menu. There you can make changes. Please make sure to click on Update or Add when done to make sure your changes are saved.

    If the Active boxes are checked and you are not receiving Corporate emails, please check your spam folder in your email to ensure they are not being sent to spam.

    If you no longer wish to receive messages from Corporate, look under the Communications tab then click on Block Preferences. There you can opt out of emails.

    If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • To update or change your Monthly Subscription, please follow these quick and easy steps:

    1. Login to your Virtual Office
    2. Click SHOPPING
    3. Click MONTHLY ORDERS
    4. Click the blue CHANGE button on your current Monthly Subscription
    5. Click the blue CONTINUE SHOPPING button in the bottom left of the screen. Please add items first, then delete items you do not want. If you only have one item, do not delete it before adding more items. Doing this will delete your Monthly Subscription. To delete items, simply click on the red X next to the item.
    6. When finished and you are ready to check out, click on the shopping cart in the top right of your screen
    7. To update your Shipping Address, click EDIT next to the current address, above your Order Summary
    8. To update your credit card, click EDIT next to the current card info, above your Order Summary
    9. To update the email address that we send your confirmation to, click EDIT next to the current email address, above your Order Summary
    10. Once you are done making changes, click the blue SAVE CHANGES button
    11. To confirm your changes were saved, we recommend logging out and back in to your Virtual Office for verification.

    If you have additional questions about updating your order, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • To log in to your Virtual Office, go to www.lifevantage.com and click My Account located at the top, right side of the page. Then click Login. You’ll be directed to the Virtual Office login site. Enter your Distributor/Customer ID number and password.Then click Login.

    If you have problems signing in or have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Unopened product and marketing materials returned within thirty (30) days of purchase shall receive a 100% refund.  All returns must have a Return Merchandise Authorization (“RMA”), issued through Distributor Support. Product must be received by the Company within ten (10) business days of receipt of the RMA or the product will not be eligible for return.

  • Yes! If a customer wants to become a distributor, all they need to do is go into their back office and click on the upgrade link. By doing so, they will keep their current customers in their downline as well as their same ID number.

  • To track your packages, please follow these easy steps:

    1. Login to your Virtual Office
    2. Hover or click on the “Shopping” tab
    3. Click on “Order & Package Tracking”
    4. Click on the tracking number under “Pkg Tracking”

    This will allow you to see where the package is in the shipping process.

    If you have other questions about tracking an order, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • If you would like to cancel your Monthly Subscription, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • You bet! To set up an additional Monthly Subscription, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • To ensure your credit is applied properly upon receipt of your return, we need to set up a “return merchandise authorization” number before returning our product. If you send back our product without a RMA number, it delays the return process. The quickest way to credit your account is to contact us at 1-866-460-7241 or email support@lifevantage.com so we can easily issue a RMA number for your return.

    Sending your order back with a RMA number will ensure your order will be processed as quickly as possible. If a RMA number is not included on your return, it’s likely your refund will be delayed.

    If you have additional questions about returning product, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • This can be done in your eVO under the Shopping tab, Subscription Orders. When your subscription information appears, click on the blue Change button. Then edit your ship date. When the calendar pops up, please select the date you would like to have your Monthly Subscription ship out again. Then select Submit. The next pop up will ask you if you are sure you would like the shipment on the date you selected. Click OK and you’re done!

    If you have additional questions about postponing your subscription, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • To place an order online, go to our website https://nancy.lifevantage.com/ and click on “SHOP.”

    Hover over a product and a blue “ADD TO CART” button will appear. Click on it to add an item to your cart. You can then continue shopping by clicking on the black button in the middle of the screen, or click on the blue button in the upper, right hand corner to checkout.

    After adding all items and clicking “CHECKOUT,” the following message will appear.
    If you already have a distributor, please enter their name and click “FIND MY DISTRIBUTOR.” If you don’t have a distributor, no worries! Simply click “I DON’T HAVE A DISTRIBUTOR” and we would be happy to assign one for you.

    After clicking “YES PLEASE” it will take you to the account screen. Make your selections and fill out the Shipping Information. When done, click the blue “CONTINUE” button. Your payment information will be entered on the next screen.

    Enter your credit card info and click “COMPLETE PURCHASE.”

    If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Please follow these quick and easy steps to update your address:

    1. Login to your Virtual Office
    2. Click SHOPPING
    3. Click SUBSCRIPTION ORDERS
    4. Click the blue CHANGE button on your current Monthly Subscription
    5. To update your Shipping Address, click EDIT next to the current SHIP TO address, above your Order Summary
    6. Once you are done making changes, click the blue SAVE CHANGES button
    7. To confirm your changes were saved, we recommend logging out and back in to your Virtual Office for verification

    If you have additional questions about changing your address, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • Log in to your Virtual Office and follow these step by step instructions:

    1. Under the SHOPPING tab, click on MONTHLY ORDERS (Customers need to select the underlined order number)

    2. Click the blue CHANGE button

    3. Under Payment, click EDIT

    4. Input new payment information

    5. Click SUBMIT and SAVE

    If you have additional questions about updating your credit card information, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

  • There is a chance your rank just hasn’t updated yet. Rank reflects the previous month’s volume and is updated on the 15th of each month.

     

    If you feel like you still may have questions about your, feel free to contact us through one of our many support channels.

  • The primary reason we see numbers display differently is due to the different filters that are being applied. Be sure to check that the Customers, Distributors and Suspended statuses are filtered consistently.

     

    If that still doesn’t do the trick, feel free to contact us through one of our many support channels.

     

  • The likely reason is that the default may be set to only show Distributors. Check out the filters to make sure the Customer filter is selected. If it’s still not showing what you’d like, feel free to contact us and we’ll try to get it figured out for you.

  • Primary Bonuses are your monthly bonuses. The following fall under the category of the Primary Bonus and are paid monthly:

    • The Generational Matching Bonus and Elite Bonus Pool are paid monthly.
    • Unilevel Commissions. This is your leveraged income opportunity. Simply put, these are commissions earned from recurring product sales within your organization.

    Secondary Bonuses are weekly bonuses. Secondary Bonuses include the following and paid weekly:

    • Smart Start Bonus
    • Launch Bonus

    For a detailed summary on the bonuses listed above, please see the Compensation Plan Long Form under Resources at the bottom of our home page.

  • PV is Personal Volume. Personal Volume is the commissionable value of products sold in a calendar month: (1) by the Company to an Independent Distributor; and (2) by the Company to the Independent Distributor’s personally enrolled Customers.

    GV is Group Volume. Group Volume is the commissionable value of the LifeVantage products generated by an Independent Distributor’s Marketing Organization in a given month, not including the Personal Sales Volume (PV) of the subject Independent Distributor. (Independent Distributor Start Kits and non-product sales aids generate no Group Sales Volume.

    OV is Organizational Volume. Organizational Volume is the commissionable value of LifeVantage products generated by an Independent Distributor’s Marketing Organization in a given month, including the Independent Distributor’s Personal Sales Volume (PV).

    CV is Commissionable Volume. Commissionable Volume is all LifeVantage products on which Financial Distributions are paid. Start Kits and sales aids do not contain Commissionable Volume.

  • LifeVantage Corporation is a publicly traded (Nasdaq:LFVN), science-based company, dedicated to helping people reach their health and wellness goals through science-based solutions to oxidative stress. Founded in 2003, LifeVantage develops nutraceutical products, including Protandim Nrf2, that leverage the company’s expertise and that are intended to deliver significant health benefits to consumers.

    Because LifeVantage Corporation is a publicly traded company, it has fiduciary responsibilities and set standards it must adhere to in order to remain in good standing with investors and the stock exchange.

  • There are a number of reasons why LifeVantage Corporation made the decision to distribute Protandim through network marketing, including the compelling fact that product sales through network marketing has grown into a multi-billion dollar industry.

    After a great deal of analysis, LifeVantage concluded that this business model is an ideal way to sell Protandim because Protandim users are typically strong proponents of the product and this makes them want to share the product’s tremendous benefits with others. Network marketing business allows the distributors the opportunity to fully explain the product’s benefits and uses, a key advantage of this distribution model.

    With the benefits and science of Protandim, we have the opportunity to be the next great success story in an industry known for producing fast-growing companies.

  • You can contact Distributor Support by calling or texting 1 (866) 460-7241. They are also available by email, support@lifevantage.com. Please allow 24-48 business hours for an email response.

    Office hours are Monday – Friday, 7 am – 6 pm MST. Live Chat is available during these hours.

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